Politíca de privacidade

Policy de privacy

1. PRIVACY STATEMENT

For MHS - Mário Henriques & Sousa, Lda, legal person with number PT502087196, headquartered at Largo Machado de Assis, 9J | 1700-116 Lisbon, Portugal The privacy of your data is important. We thank you, therefore, for the trust placed in us. To that extent, MHS - Mário Henriques & Sousa, Lda has implemented several physical, electronic and procedural measures, which allow you to safeguard your privacy, also preserving your personal information, we also guarantee that your data will be treated in accordance with your purposes and the rights that the legislation enshrines, guided by the legal principles in force for the area of privacy and protection of personal data, namely the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council - General Protection Regulation (“GDPR”) – and other applicable legislation in terms of privacy and data protection, including national legislation that complements the RGPD. It was in this sense that we created this privacy policy to ensure that the User knows what information we collect and how we use it. This developed privacy policy applies to all our customers and visitors to our website, both current and past. Thus, when visiting and/or using our website, you must read and accept the terms of our Privacy Policy, committing to be bound by it and by all the above.

This privacy policy explains the conditions under which all personal information provided to us when you visit and/or use our website is treated. Any and all personal information that we may ask you as a visitor and/or User of our website will be treated in accordance with the privacy policy of MHS - Mário Henriques & Sousa, Lda and will not be shared with third parties, except in the cases stipulated in this same privacy policy.

By using our website, the User consents to the collection, storage, disclosure and use of their data in accordance with the provisions of this privacy policy, and accepts its terms and conditions.

This privacy policy does not apply to your personal information when it becomes visible to third parties due to the provision of personal information that is disclosed when using certain features provided by our website, such as the publication of a comment or a message. on the Website. Thus, if the User's comment or message contains personal data and is published by the User on a publicly accessible page, the data may be noted by third parties and, as a consequence, the User may receive unsolicited messages from them. The contents or data that the User uploads to our website that are visible to third parties are not considered personally identifiable data subject to this privacy policy, being subject to the privacy policies of third parties. The User must always exercise caution when publishing this data.

MHS - Mário Henriques & Sousa, Lda reserves the right to review and modify this privacy policy occasionally with a view to improvement, publishing the revised version on its website. We also encourage the User to occasionally check and review this privacy policy, so that he is aware of the modifications applied.

2. RESPONSIBLE FOR DATA PROCESSING

MHS - Mário Henriques & Sousa, Lda, legal person with number PT502087196, headquartered at Largo Machado de Assis, 9J | 1700-116 Lisbon, Portugal, is the entity responsible for processing the personal data of its customers and/or potential customers. For questions related to the processing of your personal data, you should contact us through the following means: Telephone: 217 970 810 Email: mhs@mhs.pt

3. PERSONAL DATA, HOLDERS OF PERSONAL DATA AND CATEGORIES OF PERSONAL DATA

3.1. What is personal data?

Under the GDPR, Personal data is any information, of any nature and on any medium, relating to an identified or identifiable natural person. A person who can be identified directly or indirectly is considered identifiable, for example through the name, identification number, location data, electronic identifier or other elements that make it possible to identify that natural person.

3.2. Who are the holders of personal data?

This Privacy Policy applies to personal data that we receive within the scope of the commercial relationship with customers, potential customers or suppliers, in the context of compliance with applicable legal obligations, as well as the personal data of users of our website.

3.3. How do we collect and what categories of personal data do we process?

In this section of the privacy policy, MHS - Mário Henriques & Sousa, Lda intends to describe the categories of information collected by it.

Information collected automatically by MHS - Mário Henriques & Sousa, Lda:

Whenever you visit our website, we automatically collect information regarding your transactions and your use of the same website.

If you are a registered customer at MHS - Mário Henriques & Sousa, Lda, the data that is automatically collected will be attached to your personal information.

The purpose of this information collection is the need to carry out internal research carried out by MHS - Mário Henriques & Sousa, Lda to know the interests and preferences of its Users, in order to better understand their needs and priorities and, therefore, way to improve the services provided. MHS - Mário Henriques & Sousa, Lda may also use this information to communicate platform news, promotions, discounts and other information that may be of interest to the user.

Information collected automatically:

You may provide us with certain personally identifiable data when:

Register for an account;
Order products or gift vouchers;
Request customer support services or send us any other communication;
Participate in sweepstakes or contests;
Sign up to receive special offers, or receive them;
Sign up to receive newsletters, email alerts and special offers;
Respond to inquiries;
Fill in our new customer acquisition brochures;
Other situations where Users freely and spontaneously provide their personal data to MHS - Mário Henriques & Sousa, Lda

All data necessary for the formalization, execution and management of the contracted services may be collected, including, but not limited to:

Contact information: name; address; email; mobile; billing address; shipping address;
Personal information: citizen's card / identity card number; taxpayer number; bank account details; marital status; profession; labor entity;
Identification data: customer number; contract number;
Customer history: customer satisfaction ratio; services provided; location(s) provision of services; purchase and payment history;
Others: device details; IP addresses;
Please note that you may also provide us with this data about other people, including their email addresses and phone numbers, if you email a product to a friend, refer a friend to the website or to our promotions. or buy products by entering a friend's information.

Cookies:

Our website uses cookies and other cookie-like files to improve the quality of the website and the services provided to the User. The cookies used by MHS - Mário Henriques & Sousa, Lda, do not collect personal information to identify the user, saving only generic information, namely the form and/or location of the user's access and the way in which the website is used. Cookies only retain information related to the User's preferences. The cookies used by our website are described below:

Permanent cookies: These are cookies that are stored at the browser level of your electronic access devices (PC, mobile and tablet) and that are used whenever you visit the MHS - Mário Henriques & Sousa, Lda. They are generally used to direct navigation to the user's interests, allowing us to provide a more personalized service;
Session cookies: These are temporary cookies that remain in the browser's cookie file until you leave the website, so there is no record on the user's hard drive. The information collected by these cookies is used to analyze website traffic patterns, allowing us to identify problems and provide a better browsing experience;
Analysis cookies: These are cookies that do not collect or store the user's personal information (for example, name or address), so they cannot be used to identify users. On the contrary, they consist of cookies that allow the number of users to be quantified and the measurement and statistical analysis of how users use the service offered. They thus allow MHS - Mário Henriques & Sousa, Lda to analyze the navigation on its website, with the aim of improving the provision of products or services that we make available to you.

3.4. How do we use your data?

By registering as a User, the User authorizes MHS - Mário Henriques & Sousa, Lda to use the personally identifiable information provided to:

Offer the features and functionality of the website;
Satisfy the requests for products and services made by the User;
Communicate with the User about the status of their orders and other requests for information related to our products and services;
Send the User information about our products and services;
Internal business purposes of MHS - Mário Henriques & Sousa, Lda, such as data analysis, audits, etc;
Help MHS - Mário Henriques & Sousa, Lda to create more relevant content for the User;
Inform the User about the results of sweepstakes, contests and other promotions;

MHS - Mário Henriques & Sousa, Lda uses the email address provided by the User to communicate with the User about his/her account and to send certain warning messages, as well as to occasionally send marketing messages and notifications.

We will use non-personally identifiable data to monitor website usage and performance in order to learn more about how people use the website and thereby improve our products and services and significantly improve your experience on our website.

4. BACKGROUND AND DURATION OF THE PROCESSING OF PERSONAL DATA

4.1. On what basis can MHS - Mário Henriques & Sousa, Lda process your personal data?

In general, the personal data collected is intended for the management of the contractual relationship, the provision of the contracted services, the adequacy of our services to your needs and interests, and so that we can inform you about our events and our services/products. .

Under the terms of the GDPR, the processing of personal data must have a legal basis that legitimizes the aforementioned treatments, which may be, among others:

Consent: when you have your express consent - in writing, orally or through the validation of an option - and prior and if this consent is free, informed, specific and unambiguous. Examples are your consent to send direct marketing messages; profiling; call recording;
Execution of contract and pre-contractual steps: when the processing of personal data is necessary for the conclusion, execution and management of the contract entered into with MHS - Mário Henriques & Sousa, Lda, such as for the use of the website, requests for information, preparation of service proposal, provision of services, management of contacts/complaints, invoicing/collection/payments;
Compliance with legal obligation: when the processing of personal data is necessary to comply with a legal obligation to which MHS - Mário Henriques & Sousa, Lda is subject, such as the communication of data to police, judicial, tax or regulatory entities;
Legitimate interest: when the processing of personal data corresponds to a legitimate interest of MHS - Mário Henriques & Sousa, Lda or third parties, such as improving the quality of service, detection of fraud, when the reasons for its use should prevail over their rights of data subjects.

4.2. How long do we keep your personal data?

We process and store your personal data to the extent necessary to fulfill our contractual and legal obligations. There are cases in which the law requires the processing and storage of data for a minimum period of time, namely for 10 years in the case of data necessary for information to the Tax Authority, for accounting, tax or commercial bookkeeping purposes. In other cases, we keep your data only for the period that is necessary within the scope of the purpose for which they were collected or, if any, for the period of time authorized by the National Data Protection Commission (CNPD). Once the maximum retention period has been reached, your personal data will be irreversibly anonymized (and the anonymized data may be kept) or will be securely destroyed.

But, whenever there is no specific legal obligation, then the data will only be processed for the period necessary to fulfill the purposes that motivated its collection and preservation and always in accordance with the law, the guidelines and decisions of the CNPD. Within the scope of recording calls, and under the terms of the normative authorization, MHS - Mário Henriques & Sousa, Lda will keep the recordings for proof of the commercial transaction and communications within the scope of the contractual relationship for the term of the agreement agreed between the parties plus the prescription and expiry period which is 6 months.

MHS - Mário Henriques & Sousa, Lda may also record and keep calls in order to monitor the quality of service and based on the consent of the Customer, but for this purpose the calls will only be kept for a maximum period of 30 days.

Regarding the video surveillance of its facilities, MHS - Mário Henriques & Sousa, Lda will only keep the recordings of images and their personal data for a maximum period of 30 days.

MHS - Mário Henriques & Sousa, Lda may keep other personal data for periods longer than the duration of the contractual relationship, whether based on your consent, or to ensure rights or duties related to the contract, or because it has legitimate interests that underlie it. , but always for the period strictly necessary to carry out the respective purposes and in accordance with the guidelines and decisions of the CNPD.

5. SHARING PERSONAL DATA

5.1. With whom do we share your personal data?

As a rule, MHS - Mário Henriques & Sousa, Lda does not share personal data about the User with other people or unaffiliated companies without the User's consent. However, MHS - Mário Henriques & Sousa, Lda provides data to its agents and its service providers and other trusted service providers for limited purposes, such as:

Fulfilling customer orders and processing credit card transactions;
The offer of certain products and services;
The provision of customer support services;
The management of information on our behalf;
The improvement of the features and functionality of the website.

In these cases, we require these people to commit to using the data exclusively for the purposes for which we provide it and in accordance with our privacy policy. Partners are legally and contractually obliged to respect the privacy policy of MHS - Mário Henriques & Sousa, Lda.

The User, by registering on the website, by registering for a promotion (e.g. a sweepstakes or contest) or a service that we provide together with a third party, accepts that we may provide data (such as name, email address and User account activity) to such third parties, provided that they are duly authorized by the customer.

MHS - Mário Henriques & Sousa, Lda may also disclose customer data (including the User's name, addresses, telephone number and account activity) whenever, in its sole discretion, it deems such disclosure necessary or appropriate. for:

Obey the law;
Comply with subpoenas, warrants, court orders, investigations by authorities or other legal acts;
Enforce or apply the terms of any of our User or License Agreements;
Investigate or respond to allegations of fraud, intellectual property infringement or other illegal activities;
Conduct investigations in case of fraud or similar allegations;
Protect the rights, assets or safety of MHS - Mário Henriques & Sousa, Lda and our Users, or third parties;
Protect MHS operations - Mário Henriques & Sousa, Lda;
Allow MHS - Mário Henriques & Sousa, Lda to activate the available remedies or limit the damages that it may incur;

The User may access third-party websites directly from our website. However, this privacy policy does not apply when the User accesses third party websites. MHS - Mário Henriques & Sousa, Lda cannot control the way in which third parties use the personal data that the User discloses to them, so the User must carefully read the privacy policy of the third party website they visit before using it or disclose your personal data to the respective service provider.

Within MHS - Mário Henriques & Sousa, Lda, employees who need them to comply with contractual / pre-contractual and legal steps or obligations have access to your data.

6. SECURITY

Whenever you open an account on the 360imprime website, you are asked to choose a password to ensure the protection of your data, as well as to enter an email address.

The User is responsible for preserving the confidentiality of his password and User account, and is also responsible for all acts performed through the use of his password or User account. The User may change his/her password as many times as he/she wants by following the instructions presented for this purpose in his/her personal area.

The User undertakes to:

Immediately notify MHS - Mário Henriques & Sousa, Lda of any unauthorized use of the User account, or any other breach of security;
Ensure that your User account is logged out at the end of each session.

MHS - Mário Henriques & Sousa, Lda cannot be held responsible for losses or damages resulting from the User's failure to comply with this clause.

6.1. How do we keep your personal data safe?

When the User places orders or accesses his/her account data, we use commercially appropriate and generally accepted technical organizational security measures to protect all the data we collect about the User.

In addition, and as already mentioned, the User's MHS - Mário Henriques & Sousa, Lda account data are protected by a password, in order to ensure the User's privacy and security. The User must always take measures to protect the confidentiality of the password he chooses in order to prevent unauthorized access to his password and to his computer.

The User may choose not to provide MHS - Mário Henriques & Sousa, Lda with certain information, but this may result in the impossibility of using certain features of our website, as such information may be necessary for the User to:

Register as a member;
Participate in a contest, promotion, survey or sweepstakes;
Ask a question;
Or initiate other transactions on our website.

In addition, MHS - Mário Henriques & Sousa, Lda prevents unauthorized access or disclosure, using a variety of security measures, including encryption and authentication tools, to help protect and maintain security, integrity and availability of your personal data. We highlight the following measures:

Physical security measures:
1. Security of Facilities: access to facilities (including subcontracted entities) is conditioned to workers, and, in exceptional cases, to individuals who are duly authorized by MHS - Mário Henriques & Sousa, Lda.
2. There is a data protection policy, enshrined in the code of conduct of MHS - Mário Henriques & Sousa, Lda, which applies to all its employees.
Logical security measures:
1. Access to computer systems is protected by login and password, with different security levels and which must be periodically changed;
2. The entire computer network of MHS - Mário Henriques & Sousa, Lda is protected by antivirus, firewalls and monitoring of installed software;
3. Use of SSL on the domain;
4. Use of encryption technology in the collection or transfer of confidential data.

7. RIGHTS OF PERSONAL DATA HOLDERS

MHS - Mário Henriques & Sousa, Lda, in compliance with the provisions of the RGPD, guarantees the holders of personal data the following rights:

Right of Access: right to obtain information about which of your personal data are processed, what are the purposes of the treatment, what are the retention periods, among others.
Right of Rectification: right to request the rectification of your personal data that are inaccurate or request that incomplete personal data be completed, such as address, NIF, email, telephone contacts, or others.
Right to be forgotten: right to have your personal data forgotten, provided that there are no valid grounds for its conservation, such as in cases where MHS - Mário Henriques & Sousa, Lda is obliged to keep the data for compliance of a legal obligation or because legal proceedings are in progress.
Right to Portability: right to receive the data you have provided to us in a commonly used and machine-readable digital format.
Right to Limitation: right to request the limitation of the processing of your personal data, in the form of: (i) suspension of treatment or (ii) limitation of the scope of treatment to certain categories of data or purposes of treatment.
Right to Withdraw Consent or Right of Opposition: right to oppose or withdraw your consent, at any time, to a data processing that is based solely on said consent, for example, in the case of data processing for marketing purposes , provided that there are no legitimate interests that prevail over their interests, rights and freedoms, such as the defense of a right in a judicial process.
Right to complain: right to file a complaint with the national supervisory authority, the CNPD.

If the User has doubts related to this Privacy Policy, as well as the exercise of the aforementioned rights (for example, about the type of data that is stored, or wants to obtain a copy, request the deletion or alteration of such data), he/she must contact us via the email address mhs@mhs.pt.

After we receive documents proving the User's identity, we will provide the data, and the User may request the deletion, rectification or alteration of all or any data.

Unless otherwise stated, the current privacy policy of MHS - Mário Henriques & Sousa, Lda applies to all information that MHS - Mário Henriques & Sousa, Lda maintains about the User and the User's account.

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